Refund Policy

• Faulty Items:
  The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, please e-mail us here.
• Returning a gift:
  Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods.
• Returning Goods:
  If you wish to return goods you have the right to do so within 7 days of purchase. It is your responsibility to keep them in your possession and to take reasonable care of them until you return them. Please e-mail us if you would like to return your order, and once we have received the goods we will issue your refund via RBS WorldPay. Please note goods must be returned in their original condition, including immediate packaging.Our returns policy does not affect your statutory rights.
  
  For further information on your statutory rights look at www.consumerdirect.gov.uk.